Straight answers about care at home

What does Reliable Aid help with?

Everyday help at home: bathing, dressing, grooming, toileting, meals, medication reminders, light housekeeping, companionship, and help keeping up with appointments and errands. See all home care services.

Where in Delaware do you provide care?

All three counties: New Castle, Kent, and Sussex. Our office is in Dover.

How much does home care cost?

It depends on how many hours of care your loved one needs and how it's paid for. If Delaware Medicaid long-term care covers it, the health plan approves the hours. We also work with private-pay families. Call us for a free consultation and we'll go over the costs for your situation. For Delaware survey figures and what changes the bill, read how much home care costs in Delaware. Thinking of hiring someone on your own? See agency or private caregiver.

Does Medicaid pay for home care in Delaware?

Yes, for people who qualify for Delaware Medicaid long-term care (Diamond State Health Plan Plus). We work with all three Delaware Medicaid health plans: Highmark Health Options, AmeriHealth Caritas Delaware, and Delaware First Health. How Medicaid home care works.

Do you offer overnight or 24-hour care?

Yes. We provide overnight care, 24-hour care, and live-in care across Delaware. See how it works.

Can we switch to you from another home care agency?

Yes. If your loved one already has approved Medicaid home care hours with another agency, you can switch to Reliable Aid. We'll help you coordinate with the case manager.

Does Medicare pay for home care?

Medicare pays for skilled home health, like nursing or therapy, when a doctor orders it and the person is homebound. It generally doesn't pay for help with bathing, dressing, and meals when that's the only care needed. For that kind of help, Delaware Medicaid long-term care is the main option for people who qualify. Read the full Medicare answer.

Can I get paid to take care of my mom or dad?

You may be able to. If your parent qualifies for Delaware Medicaid long-term care, you can work for Reliable Aid as their paid caregiver. Spouses can be paid caregivers too, with all three Delaware Medicaid plans (more on spouses). See how it works.

Is that the same as Delaware Paid Leave?

No. Delaware Paid Leave replaces part of your wages when you take time off from your own job. Getting paid as a family caregiver is a Medicaid program. Compare the two.

How do we get started?

Call us at (302) 689-3240 or visit our Dover office. We'll talk about what your loved one needs, by phone or in their home, and match a caregiver to their schedule.

How do you choose a caregiver for my family?

We match caregivers to your loved one's needs, schedule, and personality. Every caregiver is background-checked before their first visit.

What if the caregiver isn't a good fit?

Tell us. We'll find someone who fits better.

What happens if our caregiver can't make it?

We send a backup caregiver, so your loved one isn't left without help.

Is Reliable Aid licensed and insured?

Yes. We're licensed by the State of Delaware as a Personal Assistance Services Agency, license PASA-052, and we're insured and bonded. You can confirm our license on the state's list of licensed agencies.

What's the difference between home care and home health?

Home health is medical care at home, like nursing or physical therapy, ordered by a doctor. Home care is help with daily life: bathing, meals, and company. Many families use both. Read the full comparison.

Are you hiring?

Yes. We hire caregivers, CNAs, and home health aides as W-2 employees. See caregiver jobs.

What if I'm worried someone is being harmed?

If someone is in danger, call 911. To report abuse, neglect, or exploitation of an adult in Delaware, call Adult Protective Services at 1-888-277-4302.